If for any reason you are not satisfied with our service after the initial session, please call us and we’ll assign you a different tutor and not charge you for that one (1) hour session. Following the second 1 hour session, if you remain dissatisfied, we will issue you a full refund of all hours purchased. Upon refund request, and after second unsatisfied session, customer must complete and return our cancellation form to firstname.lastname@example.org. Unused, pre-paid tutoring hours never expire and can be used for any tutor and any subject. Free hours have no cash value and cannot be refunded.